Standard delivery is free for orders of £75 and above and just £5 below. Delivery takes two to three working days. Orders under £50 are sent via Royal Mail, orders over £50 are sent via UPS. All the services we use are tracked and fully insured.
Delivery to European countries costs £10 regardless of order value and takes five to seven working days.
Delivery to all other countries is £20 regardless of order value and takes seven to ten working days.
Large Item Delivery
Orders including any item(s) marked ‘Large Item’ such as furniture, mirrors or floor lamps will be £25, with delivery in five to seven working days in the UK.
International Large Item Delivery is £50 and takes 10-14 working days.
As soon as your order is dispatched, confirmation will be sent to the email address provided at the time of ordering.
Delivery Questions & Advice
We want you to enjoy shopping with Catesby’s, so please don’t hesitate to email us with your questions or feedback by clicking 'CONTACT US' at the top left of this page.
We want you to be delighted with your purchase. If for any reason you’re not, you can return items to us for a refund or exchange. All we ask is that you let us know within 14 days of receiving them, and that you return them to us within 14 days in resaleable condition. Fragrance and candles can only returned if they are returned unopened and in their full original packaging. Please remember that goods remain your responsibility until we receive them and we strongly recommend that you use a tracked, insured and signed for courier service.
We take great care when packing and delivering your goods. If they reach you in less than perfect condition, please contact us as soon as you can (no later than 14 days after receiving your order) so that we can arrange a replacement or refund.
Returns Questions & Advice
We want you to enjoy shopping with Catesby’s, so please don’t hesitate to call or email us with any questions or feedback. Our phone number is 01780 778000, email is: firstname.lastname@example.org