UK Delivery
UK delivery costs £5 and takes three to five working days. All the delivery services we use are tracked and fully insured.
Europe Delivery
Delivery to European countries costs £10 and takes up to seven working days. Additional local Duty and VAT charges may be payable, these will be calculated and notified by your local customs office prior to delivery.
International Delivery
Delivery to all other countries is £20 and takes up to ten working days. Additional local Duty and VAT charges may be payable, these will be calculated and notified by your local customs office prior to delivery.
Delivery Notification
As soon as your order is dispatched, confirmation with tracking details will be sent to the email address provided at the time of ordering.
Delivery Questions & Advice
We want you to enjoy shopping with Catesby’s, so please don’t hesitate to email us with your questions or feedback by clicking 'CONTACT US' at the top left of this page.
RETURNS
We want you to be delighted with your purchase. If for any reason you’re not, you can return items to us for a refund or exchange. Just let us know within 14 days of receiving your order, and return them to us within the next 14 days in original resalable condition. Fragrance and candles can only returned if they are returned unopened and in their full original packaging. Please print and enclose your original order confirmation. The cost of return postage is at the customer’s expense. Goods remain your responsibility until we receive them and we strongly recommend that you use a tracked, insured and signed for courier service.
Our returns address is:
Catesbys
32A High Street
Broadway
Worcestershire
WR12 7DT
Returns Questions & Advice
We want you to enjoy shopping with Catesby’s, so please don’t hesitate to call or email us with any questions or feedback. Our phone number is 01386 244640, email is: help@catesbys.co.uk
