Terms & Conditions

This website, found under the www.catesbys.co.uk URL is operated 
by Catesby’s. References to Catesby’s and ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Catesby’s. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the www.catesbys.co.uk website, as well as for telephone or postal orders. These terms & conditions also cover our emails and any other associated promotional activity.

When you place an order with us it will be deemed that you have 
read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact us before placing an order with us either by phone on 01572 812186 or by emailing help@catesbys.co.uk or by post at the address given below.
By placing an order through our website you are making an offer to Catesby’s to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance 
of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

     – If the product you ordered is out of stock
     – If we are unable to authorise your payment
     – If it is identified that there is a product description or pricing error
     – If customers do not meet any order criteria outlined in the Terms & Conditions
     – If our delivery companies are temporarily unable to deliver due 
         to exceptional conditions that are beyond our control including 
         hazardous weather and accidents.

Should there be an issue with your order, we will contact you either by phone or email. 
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within seven days of receiving the parcel.
Catesby’s reserve the right to reject any offer of purchase by you at any point. 
Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Catesby’s website.

When placing an order you will be added to our email list. However, should you prefer not to receive mailings, please inform us and we will remove you from our list. You can remove yourself from the email list via the link at the bottom of each email.

International Delivery is available and delivery is charged in accordance with the size and destination address of the order as per the delivery cost advised at the time of order. However, should the volumetric weight be heavier when the parcel has been prepared we may ask for additional funds to cover the cost of the delivery.

Website and Product Pricing & Descriptions
Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.

We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are entered onto our system. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at 
the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. Please also note that as computer monitors / screens vary in nature and resolution, we cannot guarantee that your monitor’s representation of any colour will be completely accurate.

Faulty Goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase; however this does not include the results of normal wear and tear. We extend a one-year guarantee for all electrical items.

Contract Cancellation
If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than seven working days after the day on which you receive the products (excluding made to order products). Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider every situation on a case-by-case basis, subject to the situation, after this period.

Should you wish to cancel your order prior to despatch, please contact us on 01328 711591 or by emailing help@catesbys.co.uk. Please note that there may be occasions when a cancellation request is received after an order has been processed and despatched. If your order has already been despatched we will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete and in a reasonable condition. Where possible we would ask that you return the items with the original packaging. 
Please note that, with the exception of faulty items or goods damaged in transit, we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.

Returns Policy & Making Returns
In the unlikely event that a parcel arrives damaged or faulty please contact us on 01572 812186 (9am to 5pm every day) or by email at help@catesbys.co.uk so that we can arrange a replacement, exchange, or refund for you.

If you wish to return an item, we need to receive it back within fourteen days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes.
With the exception of faulty and damaged goods we are not responsible for the return postage and advise that you obtain a certificate of postage in case the parcel fails to reach us.
If an item is returned to us outside of the fourteen-day timeframe or is in a non re-saleable condition, a credit note will be issued at the discretion of Catesby’s.
If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within seven working days of receiving your parcel. This can be done by calling us on 01572 812186 or by email at help@catesbys.co.uk. You will then need to return the whole order, at your own expense to us if you have already received it. Once we receive the whole order back we will issue a full refund including the original delivery charge paid.

Returning Items
Please see above for information on our Returns Policy (clickable link). With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage.

Large Items: Please note that unwanted large items will need to be collected by our courier (the £20 cost for this will be deducted from your refund, with the exception of faulty or damaged items) – simply call 01572 812186 or email returns@catesbys.co.uk to arrange.
Smaller items: Once you have contacted us, please ensure that you include the Returns Slip within the parcel and return your parcel to:

        Yew Tree House
        Oakham Road
        LE15 8AX
We recommend that you obtain a Certificate of Posting in case the parcel(s) fails to reach us.

Please note that only one promotional offer can be used at any one time and any Promotion Codes are not valid in Sale periods or on Clearance items that have already been discounted.

Disclaimer & Limitations of Liability
Catesby’s does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.

To the utmost extent allowed by law and save as provided above, neither Catesby’s nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Catesby’s or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Catesby’s website, the supply of the products or their use of resale by you).

These limitations of liability, as outlined here, shall apply equally for the benefit of Catesby’s and any other linked company as if references to Catesby’s included references to each linked company.

Whilst we try to do everything reasonable to keep the information on this website up-to-date and correct, Catesby’s do not give any warranty to its completeness or correctness and Catesby’s cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.

Catesby’s make all reasonable efforts to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.
In addition, Catesby’s cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Catesby’s.

Our Privacy Policy can be found on our Privacy & Security page. Visitors are required to read this privacy policy. In accessing, 
browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you should not use this Website.

Copyright & Trademark
All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Catesby’s or its technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Catesby’s site is forbidden, with the exception of:

Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Catesby’s or for non-commercial purposes.
The complete liability of Catesby’s under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Catesby’s will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Catesby’s may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific written permission of Catesby’s.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Territory and Law
The use of this website and these Terms and Conditions are 
governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
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