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Call Us:

01572 812186


Email Us:

help@catesbys.co.uk


Contact Us

Delivery & Returns

DELIVERY

Standard Delivery
UK Delivery is £5 per address.  Standard delivery takes 3-5 days.

Large Item Delivery
Orders including any item(s) marked ‘Large Item’ such as furniture, mirrors or floor lamps will be £25 per delivery address, with delivery in 3-5 days in the UK. 

International Delivery
For delivery outside the UK, please contact us before placing your order and we'll confirm the delivery cost.

Delivery Notification
As soon as your order is dispatched, confirmation will be sent to the email address provided at the time of ordering.

Delivery Questions & Advice
We want you to enjoy shopping with Catesby’s, so please don’t hesitate to call or email us with any questions or feedback by clicking 'CONTACT US' at the top left of this page.

RETURNS

We want you to be delighted with your online purchases. If for any reason you’re not, you can return items to us for a refund or exchange. All we ask is that you let us know within seven days of arrival, and that you return them to us within 14 days, where possible with their original packaging.  Please remember that the goods remain your responsibility until we receive them, so we strongly recommend that you use a tracked, insured and signed for courier service.

If you wish to return a large item, we will arrange for it to be collected. Please note that the £25 cost will be deducted from the total amount of your refund.

Please note that this policy only applies to purchases made via our website.

Our Returns Address is:
Catesby's
Yew Tree House
Oakham Road
Exton
Rutland
LE15 8AX

Damaged Goods We take great care when packing and delivering your goods. If they reach you in less than perfect condition, please contact us as soon as you can so that we can arrange a replacement or refund.

Returns Questions & Advice
We want you to enjoy shopping with Catesby’s, so please don’t hesitate to call or email us with any questions or feedback by clicking 'CONTACT US' at the top left of this page.