Get in Touch 

Call Us:

01572 812186


Email Us:

help@catesbys.co.uk


Contact Us

Delivery & Returns

DELIVERY

UK Delivery
For orders under £50, standard delivery is £5 and it's free for orders over £50. Delivery is by tracked and signed for courier and takes 3-5 working days.

International Delivery
International delivery is just £10 and takes 7-10 working days to most countries.

Large Item Delivery
Orders including any item(s) marked ‘Large Item’ such as furniture, mirrors or floor lamps will be £25, with delivery in 3-5 working days in the UK. 
International Large Item Delivery is £50 and takes 7-10 working days.
Delivery Notification
As soon as your order is dispatched, confirmation will be sent to the email address provided at the time of ordering.

Delivery Questions & Advice
We want you to enjoy shopping with Catesby’s, so please don’t hesitate to call or email us with your questions or feedback by clicking 'CONTACT US' at the top left of this page.

RETURNS
We want you to be delighted with your online purchases. If for any reason you’re not, you can return items to us for a refund or exchange. All we ask is that you let us know within 14 days of receiving them, and that you return them to us within 14 days in their original packaging.  Please remember that the goods remain your responsibility until we receive them, so we strongly recommend that you use a tracked, insured and signed for courier service.
If you wish to return a large item, we will arrange for it to be collected. Please note that the £25 cost will be deducted from the total amount of your refund. 
Our Returns Address is:
Catesby's
Yew Tree House
Oakham Road
Exton
Rutland
LE15 8AX

Damaged Goods
We take great care when packing and delivering your goods. If they reach you in less than perfect condition, please contact us as soon as you can so that we can arrange a replacement or refund.

Returns Questions & Advice
We want you to enjoy shopping with Catesby’s, so please don’t hesitate to call or email us with any questions or feedback by clicking 'GET IN TOUCH' at the top left of this page.