Delivery & Returns
Standard delivery is free for orders of £100 and above and costs £5 for orders under £100. Delivery takes five working days. All the delivery services we use are tracked and fully insured.
Delivery to European countries costs £10 regardless of order value and takes up to seven working days. Additional local Duty and VAT charges may be payable, these will be calculated and notified by your local customs office prior to delivery.
Delivery to all other countries is £20 regardless of order value and takes up to ten working days. Additional local Duty and VAT charges may be payable, these will be calculated and notified by your local customs office prior to delivery.
As soon as your order is dispatched, confirmation with tracking details will be sent to the email address provided at the time of ordering.
Delivery Questions & Advice
We want you to enjoy shopping with Catesby’s, so please don’t hesitate to email us with your questions or feedback by clicking 'CONTACT US' at the top left of this page.
We want you to be delighted with your purchase. If for any reason you’re not, you can return items to us for a refund or exchange. Just let us know within 14 days of receiving your order, and return them to us within the next 14 days in original resalable condition. Fragrance and candles can only returned if they are returned unopened and in their full original packaging. Please print and enclose your original order confirmation. Goods remain your responsibility until we receive them and we strongly recommend that you use a tracked, insured and signed for courier service.
Our returns address is:
32A High Street
We take great care when packing and delivering your goods. If they reach you in less than perfect condition, please contact us as soon as you can (no later than 14 days after receiving your order) so that we can arrange a replacement or refund.
Returns Questions & Advice
We want you to enjoy shopping with Catesby’s, so please don’t hesitate to call or email us with any questions or feedback. Our phone number is 01386 244640, email is: firstname.lastname@example.org